This Privacy Policy explains how NEMTBridge Solutions LLC  collects, uses, discloses, and protects information when providing Non-Emergency Medical Transportation (NEMT) back-office services, including dispatching, customer support, medical billing, and related administrative services to clients operating in the United States.

1. Information We Collect

We may collect and process the following types of information solely for business and service delivery purposes:

a. Client & Business Information

Company name, contact details, and authorized representatives

Business phone numbers, email addresses, and service locations

Operational data required to provide dispatch and support services

b. Patient & Ride Information

Passenger name, pickup and drop-off locations

Appointment times and ride details

Mobility requirements (e.g., wheelchair, stretcher, ambulatory)

We do not collect unnecessary personal data beyond what is required to perform contracted services.

c. Billing & Insurance Information

Insurance provider details

Claim-related data required for medical billing

Trip verification and documentation data

2. Use of Information

We use collected information strictly to:

Provide dispatching and trip coordination services

Offer 24/7 customer support to clients, drivers, and patients

Process medical billing and claims submission

Improve service quality and operational efficiency

Comply with legal, regulatory, and contractual obligations

We do not sell, rent, or trade personal or business information.

3. HIPAA & Healthcare Data Compliance

When applicable, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and applicable U.S. healthcare privacy laws.

Any Protected Health Information (PHI) is accessed only as required to perform contracted services.

PHI is handled with strict confidentiality and security safeguards.

We act as a Business Associate where required and follow appropriate data-handling standards.

4. Data Sharing & Disclosure

We may share information only in the following circumstances:

With authorized client representatives for service delivery

With insurance providers or clearinghouses for billing purposes

When required by law, court order, or regulatory authority

To protect the rights, safety, and security of our clients and operations

All third parties are required to maintain confidentiality and data security.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect data, including:

Restricted access to sensitive systems

Secure communication channels

Confidentiality agreements with staff

Regular monitoring of operational systems

While no system is 100% secure, we take commercially reasonable steps to protect all data.

6. Data Retention

Information is retained only for as long as necessary to:

Fulfill contractual obligations

Meet legal, regulatory, or audit requirements

Resolve disputes or enforce agreements

Data is securely deleted or anonymized when no longer required.

7. Client Responsibilities

Clients are responsible for:

Ensuring they have proper authorization to share patient and business data

Informing patients about their use of third-party service providers

Maintaining compliance with applicable transportation and healthcare laws

8. Your Rights

Depending on applicable U.S. laws, clients may request:

Access to their business information

Corrections to inaccurate data

Clarification on data usage practices

Requests must be submitted in writing to the contact listed below.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Information

For questions or concerns regarding this Privacy Policy, please Contact Us.